Insight customers will need to update phone and internet accounts in June
Insight Communications will soon transition to Time Warner Cable, which will require some action for customers who use Insight for telephone or Internet service, according to a press release.
Time Warner completed acquisition of Insight in February 2012.
“This was a private business deal, but the city wants to make sure Lexington residents who use Insight are aware of the transition to Time Warner,” said Roger Daman, telecommunications liaison for Lexington.
Beginning Monday, June 10, Insight telephone customers will need to record a new voicemail greeting and set up a new phone password.
The following week, beginning June 17, Internet customers will be able to complete a registration form to create a TWC account. According to Time Warner Cable's website, customers will be able to continue to log in to their Insight e-mail account until June 2014; the website also offers information on how to forward e-mails from an InsightBB mailbox to a new TWC mailbox.
Cable television service will not be changed as part of the transition.
Customers should check their mail for instructions from Time Warner and go online to TWCwelcome.com for more information.