Each of us carries a set of values by which we live and work. Suppliers have values. Customers have values. Employees have values. Owners have values. Your organization has values. They may be perceived as good values; they may be perceived as bad values. The important question for CEOs is this: Have you thoughtfully developed and articulated these values, or are they simply a random collection of individual norms of behavior?
Business leaders often get sidetracked by individual behaviors that needlessly consume their time and energy. Some real examples: